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F.A.Q

How Can I Contact You?

By Phone:
1-844-639-2705 (TOLL FREE)

By Mail:
I Love Pooch
1782 O'Rourke BLVD
Gaylord MI 49735
USA

By Email:
Submit a ticket here

What Are Your Shipping Costs?

United States (Domestic)
Shipping rates vary per item and are calculated during the checkout process. Shipping discounts are automatically applied if ordering more than one item. USPS domestic usually takes 3-5 business days once your order leaves our production facility.

International Shipping
Shipping rates vary per item and are calculated during the checkout process. Shipping discounts are automatically applied if ordering more than one item. USPS International usually takes 1-3 weeks once your order leaves our production facility.

Is it Safe to Put My Credit Card Into Your Website?

Absolutely. We do not store (or even get a hold of) any of your payment information. All of that technical stuff is handled over 100% secure payment servers by both Stripe & PayPal (the best in the business). Your payment information is never shared with anyone. Ever.

Are These Cheap Inferior Products from China?

No. All of our products are hand-assembled and printed in our USA production facility located in North Carolina. Yes, it costs us more to do things this way. But it also means we are providing you with only the highest quality products. We're not interested in selling cheap and nasty one-off products. We want to have you as a customer for life!

Where's My Package?

If you have any concerns about the status of your order, please feel free to submit a support ticket on our contact us page. We'll get back to you right away.

What Is Your Return Policy?

We stand by the quality of all our products. If you are not satisfied with your purchase from us, please contact us within 30 days of the receipt of your purchase. Returns will be accepted for damaged or low quality prints. For fastest resolution, please send a photograph demonstrating the low quality or the damaged area of the item so we can rectify the issue for you.

Do You Have Any Reviews I Can Look At?

Absolutely. We can toot our own trumpet all day long. But we think it's very important that you are able to see what real customers have to say about our products and our service. So please head over and check out all the real reviews and photos on our happy customers page.